Thursday, December 18, 2008
New managers head straight for problems when they fail to send a clear message about priorities; fail to convey important values; and fail to clearly define expectations. As a result they create a vacuum of understanding and connection with people that undermines their effectiveness. Why? Because no one associated with the organization views the transition with indifference. Everyone is judging their actions and words closely and critically, hunting for signals of direction, purpose, motives, and, especially, for the answer to “who is this person?” Leaders begin down the path to failure when they do not gain control of communication. The result is not effectively getting their messages across, shaping morale, or gaining the confidence of people reporting to them.